Privacy Policy

Bilal Cargo Tracking and Bilal Travels are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

1. Information We Collect

1. Personal Information:

   • We collect personal information that you voluntarily provide to us when booking our services. This may include your name, CNIC, contact number, email address, and physical address.
   • In case of cash on delivery (COD) services, we may collect payment information necessary for the transaction.

2. Shipment Information:

   • Details about your shipments, including content descriptions, weight, size, and value, are collected to facilitate the booking and delivery process.
   • We may also collect packaging details, consignee information, and additional service requests (e.g., wrapping or pre-booking inspections).

3. Technical Information:

   • We may collect information about your device and usage patterns when you visit our website, such as your IP address, browser type, operating system, and pages viewed.

2. How We Use Your Information

1. Service Provision:

   • Your personal information is used to process bookings, deliver shipments, and ensure compliance with legal requirements.
   • Shipment details are used to facilitate the proper handling, packaging, and delivery of your items.

2. Customer Support:

   • We use your contact information to respond to inquiries, provide support, and resolve issues related to our services.

3. Improvement of Services:

   • We may use technical information to analyze trends, administer the website, and improve our services.

4. Communication:

   • We may send you emails, SMS, or other communications regarding your bookings, service updates, or promotional offers, subject to your preferences.

3. Sharing Your Information

1. With Third-Party Service Providers:

   • We may share your information with third-party service providers who assist us in operating our business, such as payment processors, IT service providers, and logistics partners.

2. For Legal Compliance:

   • We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3. In Business Transfers:

   • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We implement appropriate technical and organizational measures to safeguard the data we collect and store. However, please note that no data transmission over the Internet can be guaranteed to be 100% secure.

5. Your Rights

1. Access and Correction:

   • You have the right to access and correct your personal information held by us. If you believe any information we hold is inaccurate or incomplete, please contact us to update it.

2. Opt-Out:

   • You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.

3. Data Deletion:

   • You have the right to request the deletion of your personal information. However, certain legal or operational constraints may prevent us from deleting all data immediately.

6. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, or internal policy requirements.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website or through other communication channels.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our customer support team at:

Bilal Travels
(+92) 42 111287287 or Contact us