Insert your consignment number in the consignment tracker on top of the homepage to review the complete status of your consignment.

To view our range of services, click the Services tab on top of the Bilal Travels homepage.

You can find out your nearest Bilal Travels Centre by simply selecting ‘Locations’’ on the homepage or you can click here.

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If the shipment is insured, then yes, Bilal Travels is liable to pay the market value of the lost shipment. If the shipment is not insured, then the liability of Bilal Travels is limited as mentioned in the terms & conditions of carriage.

Our insurance rate is a flat 2% of the market value of the goods.

All claims for international/domestic shipments must be submitted in writing to Bilal Travels within thirty (30) days from the date that Bilal Travels accepted the shipment, failing which, Bilal Travels will have no liability whatsoever.

Bilal Travels will not accept the following items as shipment: Currency, jewelry, bullion, antiques, liquor, stamps, precious metals & stones, works of art, firearms, plants, drugs, explosives, animals, industrial carbons and diamonds, hazardous and combustible materials, smuggled items, socially unacceptable items, and any item whose distribution is regulated by law.

Our self-booking/collection facility is available to customers 24/7 and home delivery service will be from Monday to Saturday.

Bilal Travels will not accept the following items as shipment: Currency, jewelry, bullion, antiques, liquor, stamps, precious metals & stones, works of art, firearms, plants, drugs, explosives, animals, industrial carbons and diamonds, hazardous and combustible materials, smuggled items, socially unacceptable items, and any item whose distribution is regulated by law.

Our self-booking/collection facility is available to customers 24/7 and home delivery service will be from Monday to Saturday.

For your convenience, all charges are posted on the company website along with a tariff calculator. There are no hidden costs, and you will be charged exactly the price that is quoted under each product/service. Our corporate clients are requested to contact their respective sales representative for charges and other related details.

Yes! We have a written record of every delivery which proves who received, when, and where every consignment was delivered.

Shipment movement information is captured each time a tracking label is scanned. Common scans include the following information: - Ship From - Ship To - Shipment Date - Shipment Note - Tracking detail

It will take around two working days at maximum.

A tracking number is used by Bilal Travels to identify and track every shipment as it moves through the Bilal Travels network to its destination. Bilal Travels automatically assigns a tracking number to every shipment.

After five days of arrival at the actual destination, a pre-defined store charge will be applied.

Yes, it is compulsory to bring your original ID card to send or receive a shipment.

We will make up to 2 attempts to deliver a shipment. Our courier rider will leave a sticker indicating a delivery was attempted, along with information on where you should call for further details (such as the address of the location from where you can pick it up). Most of the time, the shipment can then be picked up from the nearest express center. If a shipment is not delivered due to a change in address, business closure, etc., the shipment will be returned to the sender/consignor.

The status “Returned to Source” means that the shipment was returned back to the source who booked the shipment due to various reasons, e.g., refused to accept by consignee, address not traceable, etc.

With over 21 years of experience in the cargo industry, Bilal Travels has learned to deal with most issues that may arise and has standby solutions. It is our policy to make prompt alternative arrangements for any type of delays, such as flight off-load, technical issues, accidents, breakdowns, etc.

Fragile goods sent by our courier should be packed properly with a fragile sticker, as we do not take any responsibility, claim, or insurance for such goods.

No, Bilal Travels is unable to deliver to PO boxes. A full street address and telephone number are required.

Exact weight and dimensions are necessary to ensure the speed of delivery. If this information is not accurate, your parcel may be delayed in transit, and the difference in cost will be requested along with a possible additional service fee before the parcel's journey can continue.

Yes, it is available all over the country.

Yes, inspection is a must-do process as per the instructions of law enforcement agencies.

The packing material is the responsibility of the shipper, but at some locations, basic packaging material is available.